Updates
Minor and major releases in agreed maintenance windows, without interruption in an HA cluster. Backup beforehand, functional test afterwards.
Operations and support
A firewall is not a project but an ongoing state: updates, rule changes, certificates, VPN users, faults. We take over operations entirely or back up your IT team where it needs support.
Services
What happens in day-to-day operation
Backup
Automatic, versioned backup of the configuration outside the firewall. Restore onto replacement hardware in a short time.
Monitoring
Reachability, gateways, VPN tunnels, certificate expiry and resources, with alerts to us and, if you wish, to you.
Support
Direct contact with engineers who run OPNsense every day. No call centre, no ticket ping-pong.
Service models
Three models, depending on your team
| Support on demand | Maintenance contract | Managed firewall | |
|---|---|---|---|
| For whom | IT teams who run it themselves | mid-sized companies, medical centres | hospitals, multiple sites |
| Updates | – | planned, in maintenance windows | planned, with HA failover |
| Configuration backup | – | automatic, versioned | automatic, versioned |
| Monitoring | – | reachability, VPN, gateways | comprehensive, including certificates and capacity |
| Changes | billed by effort | quota | included, with change management |
| Documentation | – | basic documentation | complete, audit-ready |
| SIEM and SOC | – | optional | optional, with NEOSEC |
| AI configuration analysis | – | optional | regular, with report |
How we work
Traceable rather than gut feeling
Change management
- every rule change justified and documented
- configuration history with comparison
- rollback with one click
Taking over existing installations
- your previous service provider is gone or overloaded
- short inventory
- then operated just like our own installations
FAQ
Frequently asked questions
How often do you install updates?
Security-relevant updates promptly, major versions after a maturing period in agreed maintenance windows.
Do you need remote access for this?
Yes, via a secured management access with 2FA that you can block at any time.
Can we continue to make changes ourselves?
Of course. We agree roles and permissions so that changes remain traceable.
Contact
Who looks after your firewall today?
We also take over existing OPNsense installations from other service providers.